Frequently asked questions
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How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 8-10 business days, depending on international transit times and customs processing. Once your order arrives in Australia, it is verified and repacked before being dispatched via Australia Post for final delivery.
How can I track my order?
Once your order has been dispatched, you will receive atracking number via email. You can use this tracking number to monitor the progress of your shipment online.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
Why is my order taking longer than expected?
Shipping times can sometimes be affected by factors outside our control such as:
- Customs inspections
- International transit delays
- Public holidays
- Peak shopping periods
We always do our best to ensure your order arrives as quickly as possible.
Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us within 12 hours of placing the order. After this time, your order may already be in processing and changes may not be possible.
What is your return policy?
We offer a 7-day return policy from the date you receive your item.
To be eligible for a return, the item must be unused, unworn, in its original packaging, and with all tags attached. Proof of purchase is also required.
Please visit our Refund Policy page for full details.
Do you ship multiple items in one package?
Yes if its all placed within 12hrs else will sent in separate packages and will provide you separate tracking details.
How do I contact customer support?
If you have any questions about your order or our products, you can reach us at:
Our support team aims to respond within 24–48 business hours.